We deliver your QR coded ticket by email — clearly and quickly.
After you book with TrainCompass, your ticket is delivered by email in QR code format.
In most cases, delivery happens within 1 hour. In all cases, delivery is guaranteed within 24 hours.
Train travel should feel simple. That means you should know what you’ll receive, where to find it, and what to do if something looks delayed.
After a successful booking, you will receive:
Depending on the route and operator, your booking email may also include additional trip information that helps you understand what to expect before boarding.
Your ticket is sent to the email address used at checkout.
This is the main delivery method for booked tickets through TrainCompass. You should make sure the email address entered during checkout is correct and accessible.
You may also be able to view order-related information in My Trips, including status updates and key booking details.
We aim to keep ticket delivery clear and predictable.
Typical delivery
Most QR coded tickets are delivered within 1 hour of a successful booking.
Guaranteed delivery
If delivery takes longer than usual, your QR coded ticket is still guaranteed within 24 hours.
Why timing may vary
In some cases, delivery may take longer due to:
If we need anything from you, we will let you know as clearly as possible.
You should check:
Look in the email account you used at checkout.
Sometimes ticket emails can be filtered automatically.
Where available, your trip page may show your booking status and key delivery information.
Before contacting support, please check the following:
If you are traveling soon and still cannot find your ticket, contact support as soon as possible.
To help us assist you faster, please include:
We may also ask for limited additional details needed to locate the booking.
If you entered the wrong email address during checkout, contact support as soon as possible.
Please include:
We will do our best to help update the delivery details where possible.
If your booking is marked as processing, it usually means we are:
A processing status does not automatically mean there is a problem. Your ticket is still covered by the 24-hour delivery guarantee.
In most cases, no.
Your ticket is typically delivered as a QR coded ticket by email, which can usually be used digitally. You should still follow the instructions included with your booking, as route- or operator-specific requirements may differ.
If your QR coded ticket has not arrived and you have already checked the steps above, we are here to help.
You can contact us through:
For the fastest support, include your booking reference and the email address used at checkout.
We deliver your QR coded ticket by email.
Typically within 1 hour, and guaranteed within 24 hours.
Contact support as soon as possible with your booking reference and the correct email address.
Usually not. In most cases, you can use your ticket digitally. Follow the instructions sent with your booking.
Check spam, junk, and promotions folders, search your inbox for TrainCompass, review My Trips, and contact support if needed.
If you can’t find your ticket or your travel is approaching, contact us and we’ll help you quickly.
Live Chat Support
Start a chat and we will help with date changes, ticket delivery, fees, disruptions, and privacy questions.