TrainCompass.com

Cookies Policy

This Cookies Policy explains how Nova Group Sp. z o.o., operating TrainCompass, uses cookies and similar technologies when you visit or use the TrainCompass website.

It should be read together with our Privacy Policy, which explains how we process personal data more broadly.

Effective date: March 12, 2026Last updated: March 12, 2026

1. Who we are

The operator of TrainCompass and the controller responsible for the website is:

Nova Group Sp. z o.o.

Tax ID (NIP): PL7011215529

Żurawia 6/12 Lok. 745

00-503 Warszawa

Poland

Email: letsride@traincompass.com

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They can help a website function properly, remember preferences, improve performance, and support analytics or marketing.

We may also use similar technologies, such as local storage, pixels, tags, SDKs, or other tools that store or access information on your device or browser. In this Policy, we refer to all of these together as “cookies” unless stated otherwise.

3. Why we use cookies

We use cookies and similar technologies for the following purposes:

  1. to make the website function properly,
  2. to keep you signed in or maintain your session,
  3. to remember your preferences, such as language or currency,
  4. to improve website performance and usability,
  5. to measure traffic and understand how the website is used,
  6. to support fraud prevention and security,
  7. to support marketing or advertising where enabled and lawfully used.

Some cookies are essential to provide the service you request. Others are optional and will be used only if you consent where consent is required by law.

4. Categories of cookies we use

4.1 Strictly necessary cookies

These cookies are necessary for the website to function properly or to provide a service you have explicitly requested.

They may be used for:

  1. basic site navigation,
  2. security and fraud prevention,
  3. session management,
  4. login/authentication,
  5. remembering your cookie preferences,
  6. load balancing or technical infrastructure functions.

These cookies do not require consent where they are genuinely necessary for the requested service or for technically necessary website functions.

4.2 Preference cookies

These cookies remember choices you make, such as:

  1. language,
  2. currency,
  3. other user-interface preferences.

They help personalize the website experience. Depending on how they are implemented and the applicable legal standard, some of these may require consent.

4.3 Analytics cookies

These cookies help us understand how visitors use the website so we can improve layout, performance, and content.

They may be used to understand:

  1. which pages are visited,
  2. which features are used,
  3. how users move through the site,
  4. where errors occur,
  5. aggregated traffic patterns.

Where required by law, these cookies will only be used after you provide consent. Consent must be informed, freely given, specific, and unambiguous.

4.4 Marketing and advertising cookies

These cookies may be used to:

  1. measure the performance of advertising,
  2. support remarketing,
  3. personalize ads,
  4. limit repeated display of ads,
  5. understand whether a marketing campaign led to a visit or booking-related action.

Where required by law, these cookies will only be set after you give consent.

7. How to manage cookies

You can manage cookies in several ways:

7.2 Through your browser settings

Most browsers allow you to:

  1. block cookies,
  2. delete cookies,
  3. clear stored website data,
  4. receive alerts before cookies are stored.

Blocking some cookies may affect how the website functions.

8. Third-party cookies and tools

TrainCompass may use third-party tools for hosting, analytics, security, communications, support, and marketing.

These tools may place or read cookies, depending on how they are configured.

Examples may include categories such as:

  1. analytics providers,
  2. chat/support providers,
  3. security or anti-fraud providers,
  4. advertising platforms,
  5. embedded third-party content providers.

Helpful related pages

Questions about cookies?

If you have questions about how TrainCompass uses cookies or similar technologies, contact us.

TrainCompass support

Live Chat Support

Start a chat and we will help with date changes, ticket delivery, fees, disruptions, and privacy questions.

Email supportletsride@traincompass.com