Security
TrainCompass uses layered security controls to protect account access, support interactions, and booking data handling.
Safe support practices
- - We never ask for full card numbers, CVV, OTP codes, or passwords in chat.
- - Passport numbers should not be shared in live chat; email is used when documentation is required.
- - Sensitive disputes and attachment-heavy cases are escalated through email support.
Account and session protection
We continuously improve session handling and platform security posture to reduce unauthorized access risk and maintain service reliability.