Terms of Service

For the purposes of these Terms:

1. TrainCompass means the website, booking interface, support channels, and related services operated by Nova Group Sp. z o.o.
2. Customer means any natural person, legal person, or organizational unit using TrainCompass.
3. Consumer means a natural person acting for purposes outside their trade, business, craft, or profession.
4. Service means any service provided by TrainCompass electronically or otherwise, including route search, booking support, payment handling, customer support, ticket delivery facilitation, and account functionality.
5. Rail operator means the transport provider actually operating the train service.
6. Booking means a Customer’s request and confirmed purchase of a train-related service through TrainCompass.
7. Electronic services means services provided electronically through the website, including account creation, search tools, support chat, voice support, and booking/account functionality.
8. Ticket means the travel document or booking confirmation delivered for a booked journey, typically in QR-code format by email.

TrainCompass provides, among other things:

Some features may be limited by country, route, operator, or technical availability.

TrainCompass is an independent booking service and not an official rail operator.

This means, in particular, that:

1. TrainCompass may present rail services operated by third parties,
2. operator-specific rules still apply to the underlying journey and ticket,
3. TrainCompass facilitates booking, payment, support, and communication,
4. the Customer enters into a transport relationship subject to the rail operator’s applicable carriage rules, ticket conditions, and operating policies where relevant.

TrainCompass aims to make those rules easier to understand, but does not replace the operator’s legal transport conditions.

TrainCompass provides electronic services free of charge to the extent necessary to browse the website, search routes, access support, create an account, manage bookings, and use account tools.

Where account functionality is offered, a Customer may create an account to manage bookings, passenger profiles, and preferences.

The Customer is responsible for:

1. providing accurate and up-to-date information,
2. keeping login credentials secure,
3. all activity occurring through their account unless caused by TrainCompass’ fault.

TrainCompass may suspend or terminate an account if the Customer breaches these Terms, provides unlawful or fraudulent information, or uses the service in a way that threatens security or legality.

TrainCompass delivers the Customer’s QR-coded ticket by email.

Unless stated otherwise for a specific booking:

1. delivery is typically under 1 hour, and
2. guaranteed within 24 hours.

The Customer should also check the My Trips section, where relevant order status and ticket-related information may be shown.

If the Customer cannot find the ticket email, they should:

1. confirm the email address used at checkout,
2. check spam, junk, and promotions folders,
3. search for TrainCompass in their inbox,
4. check My Trips,
5. contact support if travel is approaching or the ticket remains missing.

Where the service has been fully performed and the statutory conditions are satisfied, the Consumer is not entitled to withdraw.

Nothing in these Terms limits mandatory consumer rights that cannot be excluded by law.

The Customer agrees to:

1. provide truthful, accurate, and complete information,
2. check all booking details before payment,
3. monitor the email address used for booking,
4. comply with operator rules and travel documentation requirements,
5. use tickets only for the booked passengers and journey,
6. promptly contact support if a material issue arises.

TrainCompass aims to keep the website and services available and accurate, but does not guarantee:

1. uninterrupted operation,
2. absence of technical errors,
3. continuous availability of all countries, routes, or operators,
4. that all route, price, or service information will always be complete in real time.

TrainCompass may correct errors, update content, suspend functions, or withdraw features where necessary.

To the fullest extent permitted by law:

1. TrainCompass is liable for non-performance or improper performance of its own services in accordance with applicable law.
2. TrainCompass is not liable for disruptions, timetable changes, cancellations, strikes, or service failures caused by the rail operator or other third parties, except to the extent liability arises under mandatory law.
3. TrainCompass is not liable for losses caused by incorrect data provided by the Customer.
4. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability toward consumers for intentional misconduct or other non-excludable grounds.

All intellectual property rights in the TrainCompass website, branding, text, design, code, graphics, and non-operator content belong to Nova Group Sp. z o.o. or its licensors unless otherwise stated.

The Customer may use the website only for lawful personal or internal business purposes connected with using TrainCompass services.

Information about how personal data is processed and how cookies are used is available in the Privacy Policy and Cookies Policy.

These Terms are governed by Polish law, subject to mandatory consumer protection provisions that may apply in the Consumer’s country of habitual residence where required by law.

For Customers who are not Consumers, any disputes arising from these Terms shall be submitted to the court having jurisdiction over Nova Group Sp. z o.o.’s registered office, unless mandatory law provides otherwise.

Consumers may also use out-of-court complaint and redress mechanisms available under applicable law.

TrainCompass may amend these Terms where necessary due to:

1. changes in law,
2. changes in services, functionality, or business model,
3. security or technical reasons,
4. clarification of existing provisions.

The updated Terms will be published on the website with an updated effective date.

For contracts already concluded, the version accepted at the time of booking generally continues to apply to that booking unless mandatory law or the nature of the change requires otherwise.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force to the extent permitted by law.